Refund policy
Return & Refund Policy
At Moldavite NZ, your satisfaction is our priority. We proudly offer a 100% money-back guarantee on all eligible items, including a special guarantee on the authenticity of our Moldavite.
✅ 100% Money-Back Guarantee
If you're not completely satisfied with your purchase, you can return it within 90 days of receiving it for a full refund—no questions asked.
Please note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
🌍 Authentic Moldavite – Guaranteed
We stand behind the authenticity of every Moldavite piece we sell. All our Moldavite is sourced directly and proudly from our homeland – the Czech Republic, and we guarantee it to be 100% genuine.
If you ever have concerns about authenticity, we’ll provide a full refund—no hassle.
How to Return an Item
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Contact Us
Email info@moldavite.co.nz with your order number and reason for return. -
Package the Item
Return the item in original condition, including all packaging, certificates, and tags. Ensure that the product is well-packaged for return.
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Ship It Back
Send your return to the address we provide. Return shipping is at your own cost. We recommend using a tracked shipping method as we cannot accept responsibility for lost packages.
Return Conditions
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Return within 90 days of delivery.
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Item must be unworn, undamaged, and in original packaging.
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Custom-made or engraved items are non-returnable unless faulty.
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Refunds are processed within 5–7 business days of receiving the return.
Faulty or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will cover return shipping and arrange a replacement or refund right away.
Questions?
We are here to help. Contact us at info@moldavite.co.nz or call us on +64 27 7778 177.
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