Terms of service

Welcome to Moldavite NZ ("we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website www.moldavite.co.nz and any purchases made through it, including Moldavite stones and jewellery.
By using our site or placing an order, you agree to these Terms. Please read them carefully.

1. Authenticity Guarantee

We proudly guarantee the authenticity of all Moldavite sold on www.moldavite.co.nz. Our stones are sourced directly and proudly from the Czech Republic. If you ever doubt the authenticity of your purchase, we offer a 100% money-back guarantee—no questions asked.

2. Orders & Payment

  • Prices and currency are clearly displayed on each product page and at checkout.
  • Payment is required in full at checkout via our secure payment providers.
  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

3. Shipping & Delivery

We ship throughout New Zealand and internationally.
Delivery timeframes, rates, and handling details are outlined in our Shipping Policy.
  • Customers must ensure the accuracy of their delivery information.
  • We are not liable for delays or losses due to incorrect shipping details or postal issues beyond our control.

4. Returns & Refunds

We offer 90-day 100% money-back guarantee on eligible items.
  • Items must be returned in original, unworn condition with all packaging and documentation.
  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
  • Custom-made or engraved items may not be eligible for return unless defective.
Full return instructions are available in our return policy.

5. Intellectual Property

All website content, including text, images, logos, and graphics, is the property of Moldavite NZ and may not be used or reproduced without our written consent.

6. Limitation of Liability

To the extent allowed under New Zealand law:
  • We are not responsible for indirect or consequential damages.
  • Our total liability is limited to the amount you paid for the product involved.

7. Privacy

Your personal information is collected, stored, and used in line with our Privacy Policy. We are committed to respecting your privacy at all times.

8. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this website and place orders.

9. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the site after any changes constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

Contact Us

📧 Email: info@moldavite.co.nz
🌐 Website: www.moldavite.co.nz


Last Updated: 05.05.2025